Terms and Conditions
PLAVA LAGUNA d.o.o.
Commercial Court in Zadar, MBS: 110060617
OIB: 33848595948
Share capital: 20,000.00 kuna / 2,654.46 EUR (fixed conversion rate 7.53450)
Company is not subject to VAT
FRANJE PETRIĆA 10c, 23000 ZADAR, Republic of Croatia
sales location: obala Kralja Petra Krešimira IV, 23210 Pakoštane, Republic of Croatia
telephone +385 23 221 371, mobile + 385 91 565 5322,
e-mail: info@semisubmarine-pakostane.com
Bank account: IBAN: HR8623600001102537585 at Zagrebačka banka d.d.
Products and/or services:
half-submarine ride adults,half-submarine ride children 3-14 years,half-submarine ride mermaid show adults,half-submarine ride with mermaid show, children 3-14,half-submarine ride Pinebeach adults,half-submarine ride Pinebeach children 3-14 years),half-submarine ride mermaid show Pinebeach adults,half-submarine ride mermaid show Pinebeach children 3-14 years)
half-submarine ride adults, 15 EUR
half-submarine ride children 3-14 years 1 10 EUR
half-submarine ride mermaid show adults 18 EUR
half-submarine ride with mermaid show, children 3-14 12 EUR
half-submarine ride Pinebeach adults 18 EUR
half-submarine ride Pinebeach children 3-14 years) 12 EUR
half-submarine ride mermaid show Pinebeach adults 21 EUR
ride with a semi-submarine mermaid showPinebeach children 3-14 years) 15 EUR
The company is not in the VAT system, the payment currency is EUR
Terms of Sale
The merchant is obliged to provide the following information and information in a clear, understandable and unambiguous manner before selling (i.e. concluding a contract):
• the different stages that follow in the contract conclusion process (sale/purchase)
• Passengers can purchase tickets for a semi-submarine ride at our sales stand located at obala Kralja Petra Krešimir IV. Tickets for departures from their resort are sold at the reception of the PineBeach tourist resort and payments are made through the Pinebeach resort cash desk, and online on our website www.semisubmarine-pakostane.com . Payment at our sales counter in cash. Semi-submarine departures are from the Riva in Pakoštane and from Pinebeach. Plava laguna d.o.o. (hereinafter referred to as the Carrier) reserves the right to board some people on the Riva in Pakoštane in order to optimally fill the vessel and, if there is space, to pick up guests from the Pinebeach resort. Guests will ultimately receive the same service in terms of a sailing route that is driven at a minimum speed for underwater observation. During the voyage, guests are allowed to stay on the deck of the semi-submarine. Parents are responsible for supervising minors during the voyage. Minors cannot board the vessel alone without their parents' accompaniment, this is exceptionally possible if they are older minors and for whom the parents give their consent to drive themselves without their accompaniment and also confirm that they can swim.
Tickets can be purchased for free dates in which there are available seats. The vessel's capacity is 12 people. In the event that the semi-submarine ride service cannot be performed due to force majeure such as adverse weather conditions, temporary health incapacity of the vessel's management personnel, unforeseen vessel malfunction or some other reason beyond our control that prevents the vessel from setting sail, the ticket buyer has the right to a full refund of the amount paid for the tickets or, if they decide, to exchange the tickets for a new ride date.
In the case of purchasing tickets during the time when there is a siren show (01.07.-31.08. departure times 09, 10, 11, 12, 13 and 14 from Monday to Saturday) and the show cannot take place due to adverse weather conditions (these conditions refer to, for example, rain or cold weather, strong wind and similar weather conditions during which it is not advisable to enter the sea, but the vessel can still sail without affecting the safety of navigation), passengers will be informed of this shortly before boarding the vessel or before that if possible. The options that passengers have in these circumstances are that they have the right to cancel the trip and refund the full amount paid, or go on the ride at the price of the regular ride. The carrier will refund the excess amount of the ticket compared to the regular ride. Transactions of this type are carried out exclusively at the sales counter on the Riva, and for guests from the Pinebeach resort at the Pinebeach resort reception. Any changes to dates, refunds, etc. it can be done at our sales desk, and by contacting us by e-mail: info@semisubmarine-pakostane.com.
Customers have the right to cancel the ride up to 1 hour before departure and the right to a full refund of the amount for paid tickets as described above.
Services ride that you buy at our sales counter or website
• No delivery cost - service
• contractual provisions: The carrier is obliged to compensate for property and non-property damage that occurs during the ride, damage to health, injury or death of the passenger, unless it was caused by the passenger's actions or by an external cause that could not have been foreseen, avoided or eliminated. If the damage was not caused intentionally or by gross negligence, the carrier is obliged to compensate for the damage up to the amount stipulated by the positive regulations of the Republic of Croatia or an international agreement. The carrier may be released from liability for damage if it proves that the damage was caused by the passenger's actions or force majeure. The carrier is not liable for damage that is not causally related to the transportation performed.
General terms and conditions if they are an integral part of the contract
The General Terms and Conditions apply to business based on Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea or inland waterway, Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents, Act on Transport in Regular and Occasional Coastal Maritime Transport (Official Gazette Nos. 33/06, 38/09, 87/09, 18/11, 80/13, 56/16, 121/19).
A statement of known export restrictions, customs regulations and any other relevant provisions if applicable: not applicable
• codes of conduct in accordance with which it operates and information on how these codes can be viewed electronically: I do not know which codes of conduct this question refers toservices offered after the sale (service and sale of spare parts), warranty conditions provided with the product or service not applicable
• the buyer's right to terminate the contract under Article 45 of the Consumer Protection Act, the termination period, situations under which the buyer's right to terminate the contract is excluded, and the conditions for complaints or refunds of money and/or goods
If the buyer does not board the vessel at the time for which he purchased the tickets, he is not entitled to a refund unless he has notified the carrier in any way at least 15 minutes before the start of the voyage about the impossibility of arriving for boarding. On the other hand, if there are justified reasons why the passenger was unable to notify the carrier of the inability to arrive for boarding, the carrier will in good faith allow the passenger to use the unused tickets for another date that is free and suitable for the passenger.
The trader is obliged to provide the potential buyer with technical means for recognizing and correcting incorrect data entry before completing the purchase.
Contractual provisions and provisions of the general terms and conditions of contracts concluded in electronic form must be available to buyers in a way that allows them to save, reuse and reproduce them.
Online payment security statement
When paying on our web store, use CorvusPay – an advanced system for secure payment card acceptance
via the Internet.
The CorvusPay system ensures complete confidentiality of your card and personal data from the moment you enter it into the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete data about your payment card. Also, the data is inaccessible even to the employees of the CorvusPay system. The isolated core independently
transfers and manages sensitive data, keeping it completely secure.
The form for entering payment data is secured with the highest reliability SSL transport code. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, i.e. it operates in accordance with the standard – PCI DSS Level 1 – the highest security
standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank additionally confirms your identity using a token or password, in addition to the validity of the card itself.
Corvus Pay considers all collected information confidential and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by the most modern protection mechanisms. Only the data necessary to perform the job is collected in accordance with the prescribed demanding procedures for online payments. Security controls and operational procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and by systematically implementing information security provisions, they permanently maintain and improve the level of system security by protecting your card data.
Online payment security
When paying in our web store, you use CorvusPay - an advanced system for security
for accepting credit cards on the Internet.
The CorvusPay system ensures complete privacy of your credit card and personal information from the moment you enter it into the CorvusPay payment form. The data required for payment is transmitted encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card information. Similarly, CorvusPay operators cannot access complete information about your cardholder. The isolated core of the system independently transmits and manages sensitive data, while keeping it completely safe. The payment data entry form is secured with the highest reliability SSL transmission code. All stored data is additionally protected by high-quality encryption, using hardware devices certified according to the FIPS 140 2 Level 3 standard. CorvusPay meets all the requirements for secure online payments prescribed by leading credit card brands, operating in accordance with the PCI DSS Level 1 standard - the highest security standard in the payment card industry. Payments made with cards registered in the 3-D Secure program are additionally authenticated by the issuing bank, confirming your identity using a token or password.
All data collected by Corvus Pay is considered confidential and is treated accordingly. The data is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by the most modern protection mechanisms. We only collect data that is necessary to perform the job in accordance with the demanding prescribed procedures for online payments.
The security controls and operational procedures implemented within the CorvusPay infrastructure not only ensure the current reliability of CorvusPay, but also permanently maintain and improve the security levels of protection
of your credit card data by maintaining strict access controls, regular security and detailed system checks
to prevent network vulnerabilities.
Thank you for using CorvusPay!
Other information
Description of the method of protecting confidential data (Online Payment Security Statement)
The confidentiality of your data is protected and secured using SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a process of encrypting data to prevent unauthorized access during their transmission.
This enables secure transmission of information and prevents unauthorized access to data during communication between the user's computer and the WebPay service, and vice versa.
The WebPay service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorized access.
The merchant does not store credit card numbers and the numbers are not available to unauthorized persons.
Statement on the protection and collection of personal data and their use
PLAVA LAGUNA d.o.o., Franje Petrića 10c, 23000 Zadar, Croatia. As part of our activities, we collect and process personal data provided to us by clients. Since protecting your privacy is a priority for us, we have adopted the following Privacy Policy. PLAVA LAGUNA d.o.o. adheres to the following principles in order to protect your privacy:
• We do not collect more information than is necessary;
• We do not use your data for purposes not specified;
• We do not store your data if it is no longer necessary;
• We never sell, lend or distribute or publicly publish your personal data.
• We do not send your data to third parties,
• We do not use any automated processing and decision-making or profiling,
• We do not transfer your personal data to a third country or international organization,
• We also check that your data is stored securely.
PLAVA LAGUNA d.o.o. collects only the limited amounts of information about you that are necessary to respond to your request, and we hope to establish a long-term and trustworthy business relationship. We at PLAVA LAGUNA d.o.o. have created a Privacy Policy that aims to help you understand what data we collect, for what purpose we use it and how you can exercise your rights. It is important to read our Privacy Policy and we hope that you will take the time and your attention. How and what information do we collect about you? When you contact us via our web contact form or directly via our e-mail address. The information you fill in (personal information such as your name, e-mail address, telephone number) or send by direct e-mail will be processed and stored so that we can contact you and respond to your request. If you are under 16 years of age, you must provide parental or guardian consent before providing personal information. By filling in the contact forms on our website or contacting us directly via e-mail, you guarantee that the information you have provided is accurate and that you fully agree with the provisions of our Privacy Policy and the conditions set out therein. Information about the Controller of Your DataThe controller of this website and your personal data is PLAVA LAGUNA d.o.o., Franje Petrića 10c, 23000 Zadar, Croatia.
info@semisubmarine-pakostane.com What is the purpose and legal basis for collecting your data? Taking the most appropriate action at your request before entering into any business relationship, based on the company's business activities and its legitimate interest.
PLAVA LAGUNA d.o.o. is committed to protecting the personal data of customers, by collecting only the necessary, basic data about customers/users that are necessary to fulfill our obligations; informing customers about the use of the collected data; regularly giving customers the opportunity to choose how their data is used, including the opportunity to decide whether or not to have their name removed from lists used for marketing campaigns. All user data is strictly kept and is only accessible to employees who need this data to perform their job. All employees of PLAVA LAGUNA d.o.o. and business partners are responsible for respecting the principles of privacy protection.’)